Your membership
Cancel your membership
You can cancel anytime, in any of three ways. Each one is a single request, and you don’t need to give a reason.
Three ways to cancel
- 1
Online
Sign in, open My account, and choose to cancel. Before you do, you’ll see the date your membership ends.
- 2
By phone
Call us and say you’d like to cancel. We’re here every day, 8 AM to 8 PM Eastern.
- 3
By email
Write to us from the email on your account. Include your name and that email address so we can find your account.
Your request counts the moment we receive it, even if we confirm it later.
What happens after you cancel
- We email you a confirmation.
- You won’t be charged again.
- You keep your protection through the end of the time you’ve already paid for, including an intro week.
- Uninstalling the browser extension doesn’t cancel your membership. Use one of the three ways above.
- A family member or helper can cancel for you if they’re listed on your account or have your permission. We’ll check details on the account to make sure it’s you. We’ll never ask for a password, a security code, or payment details to cancel.
Refunds
Ask within 30 days of your first full-price charge, on any membership, and we’ll refund that charge in full, plus any intro fee you paid. The same goes for a 6-month or yearly renewal: ask within 30 days of the renewal charge and we’ll refund it in full.
To ask, email support@seniorhalo.com or call 1-866-326-1160. A refund also ends your membership for that period. Refunds go back to the card or account you paid with, usually within 5 to 10 business days, depending on your bank.
Other charges, including later monthly renewals, aren’t refundable, and we don’t give partial refunds for unused time, except where the law requires it. If something has gone wrong, just ask.
If you’d rather take a break
On the monthly membership, you can pause for 1 month instead of canceling. You keep your protection through the time you’ve paid for. Then billing and protection stop for a month and start again on their own. You can still cancel anytime. To pause, sign in and open My account.
The full rules are in our Subscription Terms.